How can we make a custom cupcake in 2 minutes?

RESPONSIVE WEBSITE FOR BAKERY

THE PROJECT

CHALLENGE

Callisto Bakery is a bakery specialising in artisan cupcakes.

The goal of the project was to design a responsive website for Callisto.

DESIGN TOOLS

Adobe XD, Adobe Photoshop, Adobe Illustrator, Mural

MY ROLE

UX designer leading the app and responsive website design from conception to delivery

THE PROCESS

UNDERSTAND

Two initial research exercises were performed:

interviews were conducted with participants in the target groups.

  • competitive audit was conducted of competitor apps/websites

    DEFINE

    This research revealed that users saw buying premium cupcakes as a happy experience to treat themselves or loved ones. They wanted to see something special, and feel that they were buying a premium product.

    OPPORTUNITIES IDENTIFIED

    CUSTOM CUPCAKES

    Users needed a way to customise cupcakes in order to make a special gift for their loved ones.

    ORDERING ON THE GO

    Users often ordered cupcakes while travelling. The need for a responsive design which delivered an equally amazing experience on mobile devices was crucial.

    PICKUP DATE SELECTION

    Users needed to be able to choose a collection date in advance so that they could plan ahead for events.

    DESIGN

    IDEATION

    Initial ideation generated a number of significantly different layouts. The ideas were reviewed and the best elements of each design identified. The idea with a main hero image, seasonal and popular cupcakes, as well as a "Build your own cupcake" options was chosen.

    WIREFRAMES

    Based on testing of the paper ideas and wireframes, digital wireframes were created.

    HI-FIDELITY MOCKUPS

    Based on testing of the paper ideas and wireframes, digital wireframes were created.

    HIGH-FIDELITY PROTOTYPE

    Here we can see the evolution from the digital wireframes through to hi-fi mockup and subsequent prototype flow.

    EVALUATE

    USABILITY SUMMARY

    I conducted two rounds of usability studies. Findings from the first study helped guide the designs from wireframes to mockups.

    The second study used a high-fidelity prototype and revealed the aspects of the mockups which needed to be refined.

    QUANTITY EDITING

    Users requested the ability to edit quantities directly within the basket. This was added to the next iteration of prototype.

    SINGLE BASKET/DELIVERY SCREEN

    43% of users in the study wanted

    PICKUP DATE SELECTION

    Users needed to be able to choose a collection date in advance so that they could plan ahead for events.